99xc's Privacy Policy

Introduction & Scope

99xc ("we", "us", "platform") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy ("policy") explains what types of personal information we collect, how we use it, who we share it with, and how you can maintain control over your information.

By using our website, app, or any of our services, you agree to the terms of this policy. If you do not agree with this policy, please refrain from using our services.

What Information We Collect

99xc only collects information that is necessary to provide our services. We never collect unnecessary or excessive information.

2.1 Information You Provide Directly

When you create an account or contact us, you provide the following information:

• Full name and date of birth (for age verification — users must be 21 or older only)
• Mobile number (linked to your bKash, Nagad, Rocket, or Upay account)
• Email address (optional, for communication purposes)
• Username and account password
• Documents required for identity verification (national ID or passport)

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type (mobile, tablet, or computer)
• Browser type and version
• Date, time, and duration of access sessions
• Technical information related to cookies and browsing patterns
• Gameplay history and transaction information

2.3 Transaction Information

Our services use only bKash, Nagad, Rocket, and Upay for financial transactions. Transaction details related to these payment methods — such as transaction amount, time, and reference number — are stored in our system. However, we do not store any full financial account numbers or PINs.

How Your Information Is Used

99xc uses your personal information for the purposes described below. It is not used for any purpose beyond these.

3.1 Service Operations

• Creating and managing accounts
• Verifying login and identity
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional benefits
• Determining VIP levels and awarding prizes

3.2 Security and Safety

• Preventing fraud and unauthorized access
• Managing anti-money laundering (AML) processes
• Monitoring accounts for unusual activity
• Verifying age and preventing minors from accessing the platform

3.3 Improving User Experience

• Recommending games based on your preferences
• Facilitating customer support
• Improving platform features and functionality
• Maintaining responsible gaming tools

Information Sharing and Disclosure

99xc does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

A limited amount of information may be shared with specific technical partners required to operate our platform — such as data storage services, payment verification providers, and fraud detection systems. These partners may only use the information within their defined scope and are bound by equivalent confidentiality agreements.

4.2 Legal Obligations

If disclosure of information is required by a valid legal order, court directive, or regulatory authority request, 99xc will provide only the minimum information necessary in compliance with the law. In such cases, we always seek legal counsel and work to protect your interests.

4.3 Business Transfers

If there is ever a change in the ownership of 99xc's business, user information may be transferred as part of the assets. In that case, the new owner will also be required to comply with this privacy policy, and users will be informed in advance.

Cookies & Tracking Technologies

99xc uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help improve the quality of our services.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, verifying security, and remembering your settings. Without them, it is not possible to provide the service properly.

5.2 Performance Cookies

These cookies help us understand which pages users visit most, where issues occur, and the overall quality of our service. This information is always aggregated and kept anonymous.

5.3 Cookie Controls

You can disable cookies at any time from your browser settings. Please note, however, that disabling cookies may cause some services to not function properly.

Data Security Measures

99xc has put in place industry-standard technical and organizational measures to ensure the highest level of security for your information.

6.1 Encryption and Secure Connections

• All data is transmitted using SSL/TLS encryption technology
• Sensitive information such as passwords and identity documents is stored in encrypted form
• Payment information is processed directly through the secure gateways of bKash, Nagad, Rocket, and Upay

6.2 Access Controls

• Only authorized personnel can view personal information
• All staff are bound by confidentiality agreements
• Access logs are reviewed on a regular basis

6.3 Data Breach Response

In the event of a security breach, 99xc will act promptly — identifying the source of the issue, limiting the damage, and notifying affected users in a timely manner. This is our commitment.

Data Retention Period

99xc retains your information for a specific period. The retention period is determined based on legal requirements, business needs, and user convenience.

7.1 Information for Active Accounts

Your information is retained for as long as your account remains active. This information is necessary to provide services and to keep records of your gaming history and rewards.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information — particularly financial transaction records and identity verification documents — is retained for a defined period due to legal obligations. After that period, it is securely deleted or anonymized.

7.3 Requests to Delete Information

You may request deletion of your information within the limits of legal obligations. Send such requests to [email protected] and our team will respond as promptly as possible.

Your Rights

99xc believes you have full rights over your own information. Your key rights are described below:

8.1 Right to Access

You may request at any time to know what information 99xc holds about you. We will provide a detailed summary within the designated timeframe.

8.2 Right to Correction

You have the right to correct any errors in your information. This can be done through your account settings or by contacting support.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object

You may object to your information being used for a specific purpose. For example, you always have the right to opt out of marketing communications.

Protection of Minors

99xc is for users aged 21 and above only. We are committed to preventing minors from using our services.

Age is verified during the registration process. If a minor provides information for any reason, that information will be deleted immediately upon coming to our attention and the associated account will be closed.

If you believe a minor is using our platform, please contact us at [email protected].

Policy Changes

99xc may update this privacy policy from time to time. Such changes may occur due to business changes, the introduction of new services, or legal requirements.

For significant changes, we will notify you by email or via a notification when you log in to the platform. Continued use of the service after a change constitutes acceptance of the updated policy.

Previous versions of the policy may be provided upon request. The latest version will always be available on this page.

Data Transfer and Storage

99xc stores data of Bangladesh users on secure servers. In some cases, data may be processed on servers located in other countries — for example, due to the location of technical service providers.

For such international data transfers, we ensure that equivalent privacy protections are maintained and that data is always transferred in encrypted form.