Complete FAQ Guide
Answers to all your questions about 99xc
From opening an account to withdrawing funds, VIP benefits, and mobile use — you will find clear, straightforward answers to any question you have on this page.
Both new and experienced players often have many questions while using 99xc. How does VIP cashback work, how long does a withdrawal take, how smoothly does the site run on mobile, or what documents are needed for verification — detailed answers to all of these are provided below. Every answer is based on real 99xc information, so you can play with confidence.
Frequently Asked Questions
VIP & Cashback
99xc has three VIP levels — Bronze, Silver, and Gold. The Bronze level offers up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0%. Each level comes with special benefits based on your activity and loyalty to the platform.
Moving up a level is directly tied to your regular activity on your 99xc account and your loyalty to the platform. The more consistently active you are, the sooner you can reach the next level. To find out the specific conditions, you can ask directly in live chat.
At the end of each week, cashback is added to your account as a set percentage based on your net losses. The rate goes up to 1.0% at Gold level, 0.7% at Silver, and 0.3% at Bronze. Cashback is credited directly to your balance, so there is no separate claim required.
Yes, VIP members can enjoy more than just cashback — including special promotional offers, faster withdrawal processing, priority support, and exclusive game access. Higher levels unlock even more benefits. Contact 99xc live chat support for full details.
To keep your VIP level, you need to stay regularly active. A long period of inactivity can affect your standing. For regular players, maintaining the current level is straightforward. You can find out the specific rules via live chat or by emailing [email protected].
Account Questions
To create an account, you need an active mobile number and basic personal information. The registration process is simple and quick — it can be completed in just a few minutes. After creating your account, you have the opportunity to get a 150% welcome bonus on your first deposit. Keep in mind that only one account per player is allowed.
Click the "Forgot Password" option on the login page. Then submit a password reset request using your registered mobile number or email address. If you run into any trouble, contact 99xc live chat support or email [email protected] — the team is available 24/7 to help.
You are advised to choose a strong password — combining uppercase letters, lowercase letters, numbers, and special characters. Your username must be unique and must not use another person's personal information. You are strongly advised not to share your password with anyone.
First, clear your browser's cache and cookies, then try again. Check that your internet connection is working. If the problem continues, try using a different browser or device. If nothing works, report it directly in 99xc's live chat — the support team will assist you quickly.
No, a maximum of one account per player is allowed. If the same person creates multiple accounts, 99xc reserves the right to close those accounts and bonuses may be cancelled. This policy is strictly enforced to ensure a fair playing environment.
Mobile Use
Yes, 99xc is fully mobile-friendly. Without downloading a separate app, you can play directly from any modern browser on your smartphone — Chrome, Firefox, or Safari. All features of the site work equally well on mobile, so there will be no difference in experience.
99xc runs smoothly on both Android and iOS operating systems. In addition to smartphones, it can be played equally well on tablets and desktop computers. For the best experience, always keep your browser updated and use a fast internet connection.
Yes, it's easy to do. Open 99xc in Chrome, tap the menu button (three dots) and select "Add to Home Screen." After that, you can access the site in one tap just like an app. In Safari, select "Add to Home Screen" from the share icon.
First, try clearing your browser cache. In Chrome, go to Settings → Privacy → Clear Browsing Data. If it still feels slow, restart your Wi-Fi or mobile data connection. If you are using an older browser version, updating it can also help.
Withdrawals
Yes, but the wagering requirement must be met first. For the welcome bonus, you can withdraw once you have wagered 20 times the bonus amount. For example, if you receive a ৳1,500 bonus, you need to place ৳30,000 worth of bets — after that there is no restriction on withdrawing your bonus winnings.
At 99xc, withdrawal funds generally arrive in your mobile wallet within 1 hour. Whether through bKash, Nagad, Rocket, or Upay, the processing time remains the same. If there is a slight delay during busy periods, you can let support know.
Yes, this is mandatory. The bKash, Nagad, Rocket, or Upay number you use for withdrawal must be registered in your own name — exactly as your name appears on your 99xc account. Payment to a third-party wallet is not possible.
The minimum withdrawal amount at 99xc is ৳800. Requests below this amount cannot be processed. The minimum deposit amount is ৳300, which applies equally to all payment methods — bKash, Nagad, Rocket, and Upay.
Withdrawal processing usually completes within 1 hour. If you see a "Pending" status, please be patient — it typically completes automatically. If it remains pending for more than 1 hour, contact live chat with your transaction ID and support will look into it promptly.
Verification & Documents
99xc may request verification typically before the first withdrawal or when significant activity begins on an account. This is a standard security measure that keeps your account safe and helps prevent fraud. Once verified, you do not need to go through it again.
A National ID card (NID) is most commonly used for identity verification. A passport or driving licence may also be accepted. The document must be clearly and fully readable — blurry or torn images are not accepted.
Yes, this is very important. Your 99xc account name, the name on your identity document, and the name registered on your bKash / Nagad / Rocket / Upay wallet — all three must be the same. A name mismatch will hold up verification and may block withdrawals.
The reason for a rejected verification is usually communicated by email or notification. Common reasons include unclear images, an expired document, or a name mismatch. Resolve the issue and resubmit with a new, clear image. If you need help, contact [email protected] or live chat.
99xc uses SSL encryption and modern data security practices to protect users' personal information and documents. Your identity documents are used solely for verification purposes and are not shared with any third party. Please read our privacy policy for full details.
Still have questions? We are ready to help
The 99xc support team is by your side seven days a week, twenty-four hours a day. Assistance is available in both Bengali and English.
Chat with us directly in live chat — available 24/7
Email us: [email protected]