Our commitment to responsible gaming at 99xc
We believe gaming is for enjoyment, not stress. At 99xc, deposit limits, self-exclusion, and 24/7 support are in place to protect you.
For ages 21+Why is responsible gaming important?
Online gaming can be a great source of entertainment — as long as it stays within limits. At 99xc, we want you to enjoy every moment, but gaming should never create problems in your personal or family life.
Responsible gaming means deciding in advance how much time and money you will spend, and sticking to that decision. Win or lose, gaming should remain a source of enjoyment in your life — not a burden.
Our platform has some simple tools to help you keep your gaming habits in check. We have described them in detail on this page.
Safe and Reliable
SSL encryption and fair play guaranteed
- Set a deposit limit at any time
- Take a self-exclusion or time-out
- 24/7 support team by your side
- For ages 21+ only
Our protection tools
99xc offers you several effective features to help you stay in control of your gaming.
Deposit Limits
Set a maximum amount for daily, weekly, or monthly deposits. Once set, the limit takes effect immediately. Increasing a limit requires a waiting period — so there is less chance of overspending in an impulsive moment.
Time-Out Feature
Take a temporary break from 24 hours up to 30 days. During a time-out, login and gaming on your account are completely blocked. A little distance often makes it easier to make better decisions.
Self-Exclusion
If you feel you need a long break from gaming, choose self-exclusion. Once activated, your account becomes completely inactive for the set period. You can enable it at any time with the help of the support team.
Age Verification
99xc is strictly for people aged 21 and above only. Age is verified during account registration and additional documents may be requested if needed. Gaming is completely prohibited for minors.
Gaming History Review
View your complete gaming activity history — when you played, how long you played, and how much you spent. Understanding your own patterns makes it easier to make decisions and avoid unintended overspending.
Expert Support
If you are experiencing any issues related to gaming, contact 99xc's 24/7 live chat or email support. Our team is always ready to assist in Bengali and English. Asking for help is a sign of courage.
Warning signs of problematic gaming
If you notice any of the following in yourself, pause and speak with our support team. The sooner a problem is identified, the easier it is to resolve.
- Repeatedly playing to recover lost money ("chasing losses")
- Hiding your gaming from family or friends
- Repeatedly spending more than your set budget
- Wanting to stop playing but being unable to
- Gaming causing problems with work, studies, or relationships
- Feeling irritable or restless when not gaming
- Taking loans or borrowing money from others to play
If you need help
If any of the signs above apply to you, do not try to face it alone — seek help. The 99xc support team can guide you in the right direction with complete confidentiality.
Contact support
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24/7 Live ChatLive chat is the fastest way to get immediate help
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Email Support[email protected] — for detailed discussions
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Support in Bengali and EnglishSpeak in your preferred language and we will respond
Practical tips for healthy gaming
Following these simple habits keeps gaming enjoyable at all times.
Set your budget first
Decide how much money you will spend before you start gaming. Make the decision in advance not to add more money once that amount is gone — your head stays clear before you play, not during.
Set a time limit
Playing for too long in one sitting reduces focus and can lead to poor decisions. Set a time limit in advance and keep an alarm.
Do not try to recover lost money
Accept a loss when it happens. Placing larger bets to make up for losses is more likely to make the situation worse. Take a short break and clear your head.
Play for entertainment only
Thinking of gaming as a source of income creates pressure. It is a leisure activity — like watching a film or going to a restaurant. Enjoy it purely for entertainment.
Do not play when stressed
Avoid gaming when you are upset, angry, or very tired. Decision-making suffers in these states and the tendency to take more risk increases.
Take regular breaks
Take at least a 10–15 minute break every hour. Get up, walk around, drink some water. Breaks keep your mind clear and make the gaming experience more enjoyable.
21+ age limit and protection of minors
99xc is strictly for people aged 21 and above only. This is not just a rule — keeping minors away from gaming is our ethical responsibility.
If there are any underage children or teenagers in your household, keep your device and account secure. Never share your password and enable parental controls on your browser or device.
If you suspect that a minor has used your account, notify us immediately at [email protected]. We will take prompt action.
Keep your password secure
Never log in in front of children
Keep your device locked
Use a PIN or fingerprint lock on your mobile
Parental controls
Keep filters enabled on your device
Report any suspicion
Contact support immediately
Deposit and withdrawal limits
Financial limits at 99xc are an important part of responsible gaming.
Minimum Deposit
The minimum deposit amount is ৳300 — the same across all payment methods (bKash, Nagad, Rocket, Upay). Start small, understand your budget, then move forward.
Minimum Withdrawal
The minimum withdrawal amount is ৳800. Withdraw your accumulated winnings safely — they typically reach your mobile wallet within 1 hour.
Payment methods: bKash • Nagad • Rocket • Upay — fully local mobile banking.
Responsible gaming FAQ
Common questions answered in one place.
Play within limits, enjoy the experience
Enjoy a safe gaming experience at 99xc. Explore our various games and sports betting sections — everything in Bengali, with local payment methods.